CTI Integration
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Your CTI Integration Specialists

Server-based functionality such as automatic call routing can become more efficient using a CTI system. Maximise your productivity and enhance your customer service standards using the Samsung Xchange, designed to provide cohesive telephony solutions for small to medium businesses.

Some of the main benefits of CTI integration include providing a more coherent customer service approach through customer facing team members, collaborating with colleagues by easily sharing customer information and improving efficiency by utilising the dial from anywhere function.

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Presence

The Samsung Xchange Presence system gives you to access to a fully customisable, quick-search list of other extensions and colleagues, including their mobiles, to check their status at a glance. This makes for easy communication and increases the ease of collaboration within your office. You can also enjoy the benefits of an enhanced call history, social networking integration and an all-device caller preview that can appear on your PC when any member of your team calls in.

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Call Control

The Samsung Xchange enables you can completely control your handset from your PC. This eradicates the need for a telephone if you are away from the office, or working from a remote location. You can make and answer calls that are ringing (even ones that are not ringing on your handset), hang-up, deflect/forward calls, put calls on hold and perform transfers and consultations.

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Address Book

The Samsung Xchange Address Book provides an easy way to create and share contacts with colleagues. Your users can search for existing contacts or create new ones easily, even whilst they are on the telephone. The address book is easily extended upon, to include CRM contacts when integration is used.

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Licensing

Samsung Xchange must be registered before it can be used. We will apply for single or multi-license applications, depending on your individual requirements.

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Xchange Mobile

The Samsung Xchange Presence system gives you to access to a fully customisable, quick-search list of other extensions and colleagues, including their mobiles, to check their status at a glance. This makes for easy communication and increases the ease of collaboration within your office. You can also enjoy the benefits of an enhanced call history, social networking integration and an all-device caller preview that can appear on your PC when any member of your team calls in.