Our team

At Seriun, we take a customer-centric approach that produces excellent results. Our way of putting people first includes our colleagues, those who work with you on the front line as well as in the background.

We’ve invested a lot into building an excellent team. Each of our colleagues is skilled and motivated to do their best. We’re immensely proud of what we’ve created and we’re committed to continuing to help them support you.

See our people below and the story of how we’ve built such an amazing team that continues to go from strength to strength.

Speak to our team

How have we built a strong team?

Our people are at the core of our success – our ability to give our best to our customers and clients. Just like we concern ourselves with the ‘well-being’ of our customers and clients, we proactively support each and every one of our team members. We know they will help Seriun continue to evolve as a leading provider of managed IT, software and telecoms services.

– We recruit for attitude and fit, as well as for performance and skills

– All colleagues have structured reviews and are encouraged to make the most of personal development opportunities and build careers

– We reward a commitment to training – our people receive a pay rise for achieving a new certification

– We’re an established apprenticeship partner with Nelson & Colne College and Burnley Themis and we offer permanent jobs to the very best

– We support colleagues who want to change roles and even teams, which cross-pollinates skills and helps us serve clients holistically and empathetically

– Our documented employee strategy is supported by a rewards, recognition and engagement platform

– We’re committed to the well-being of our team, and offer benefits such as counselling, healthcare and dental care for them and their families

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Admin

Michael Zhang

Project & Business Admin

Service & Support

Omar Lund

Technical Project Manager

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Cyber Security

Timon Holden

Cyber Security Engineer

Cyber Security

Jack Hebden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service Desk Management

Paul Jameson

Service Desk Manager

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

James Pratt

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Mackenzie Ingham

First Line Support

Service & Support

Cory Tennent

First Line Support

Service & Support

Andrei Balaban

First Line Support

Service & Support

Taylor Hughes

First Line Support

Cyber Security

Timon Holden

Cyber Security Engineer

Cyber Security

Jack Hebden

Cyber Security Engineer

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Service Desk Management

Paul Jameson

Service Desk Manager

Business Development

Bryn Speed

Business Development Manager

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Business Systems

Andrew Brookfield

Business Systems Consultant

Business Systems

James Vincent

Business Systems Consultant

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Service & Support

Omar Lund

Technical Project Manager

Service & Support

Duncan Pratt

Project Engineer

Service & Support

Steven Robson

Project Engineer

Service & Support

Joseph Joinson

3rd Line Engineer

Service & Support

Adam Waring

3rd Line Engineer

Service & Support

James Whillock

Senior Support Engineer

Service & Support

James Pratt

Senior Support Engineer

Service & Support

Chris Harris

Senior Support Engineer

Service & Support

Jordan Hines

Support Engineer

Service & Support

Ryan Parker

Support Engineer

Service & Support

Jake Douglas

Support Engineer

Service & Support

Shiraz Javed

Support Engineer

Service & Support

Marc Enright

Support Engineer

Service & Support

Katie Suthers

Support Engineer

Service & Support

Mackenzie Ingham

First Line Support

Service & Support

Cory Tennent

First Line Support

Service & Support

Andrei Balaban

First Line Support

Service & Support

Taylor Hughes

First Line Support

Finance

Raimonda Zapasnike

Head of Accounts

Finance

Joanne Cartmell

Accounts Executive

Business Development

Bryn Speed

Business Development Manager

Marketing

Laura Brown

Marketing Manager

Marketing

Isabelle Butson

Marketing Executive

Customer Care

John Fraser

Network & Services Manager

Customer Care

Matthew Whittaker

Customer Experience Manager

Service Desk Management

Paul Jameson

Service Desk Manager

Admin

Michael Zhang

Project & Business Admin

Recent Client Testimonials

Jake Bradley
Jake Bradley
11:33 09 Dec 22
The Cyber essential & Cyber essential + certification is essential in our security strategy. The certifications give's our clients piece of mind when instructing us. We've heled the certification for... 5+ Seriun were able to successfully guide us through the process with great expertise.read more
Sasha Windelinckx
Sasha Windelinckx
10:00 23 Dec 21
Thank you for the support you have given us throughout 2021. It is an absolute pleasure for us to have Seriun as our IT department. You are a great team of very capable individuals who support,... advise and guide us with our IT needs/issues and we could not ask for more from you – keep doing what you’re doing; it definitely works!Sasha Windelinckx,Finance DirectorAirline Services Interiors, Manchesterread more
James Denny
James Denny
11:31 10 Dec 20
Great team. Out of the box thinkers and there to solve not just todays problems, but are insightful enough to help shape our IT future.
Lisa Sourbutts
Lisa Sourbutts
09:37 17 Apr 20
CUBE HR were invited to assist Seriun with their People Strategy and what a pleasure it was. They are forward thinking and want to make their workplace amazing. The directors embraced all the... feedback from their employees and have already developed these into a two-year people plan. If they look after their employees this well, I can only imagine how well they look after their customers.read more
Beverley Bellas
Beverley Bellas
17:23 18 Mar 19
Seriun has been the ICT partner for Smith Jones since 2005. With a wealth of knowledge and experience they deliver an outstanding, pro-active and friendly service. They take care to understand our... business and people. Quite simply the best.Beverley Bellas Smith Jones Solicitorsread more
Open For Vintage
Open For Vintage
08:25 14 Aug 17
We have been dealing with Seriun now for a number of years as the main developer and administrator of our site. Their level of service is outstanding and they take a real and honest interest in... understanding our business so we can improve it. They are actively engaged in development and not just reactive to our requests. I would have absolutely no problem in recommending Seriun.read more
Myerson Solicitors
Myerson Solicitors
13:50 11 Aug 17
SERIUN have been a trusted partner for over 5 years, their team of dedicated professional and personable support staff have helped to keep our IT systems continuously up and running during this time.... They have taken an instrumental role in all the major IT projects we have undertaken, recently upgraded our IT infrastructure. They supported us closely while we moved to new offices and whilst undertaking these projects they ensured there was no downtime in operations, they are a valued member of our team.read more
Jamie Macgregor
Jamie Macgregor
15:10 20 Jul 16
Seriun have become our entire IT department! They dig us (me!) out of many a scrape and always seem to make it look easy! I cannot recommend them highly enough for network support, software... development and all their other supplemental services. They are always responsive and able in our times of need. I know the rest of the Bright Direction Training team would would not be happy if i were to even consider an alternative supplier. Incredible value for money. Long may it continue.read more
David Meehan
David Meehan
15:43 15 Jul 16
I can certainly highly recommend Seriun Ltd for all aspects of ICT. Professional, reliable, knowledgeable and competent; Seriun have looked after all our IT systems for over 10 years.Now a trusted... strategic partner of our company, they have helped us develop our existing IT infrastructure and progress our ICT systems and security.Seriun are always extremely helpful and we now rely upon them for their unwavering expertise and rapid response. We particularly appreciate the contract customer helpdesk which enables us to access the required assistance efficiently and keep track of progressWe are constantly bombarded by alternative suppliers, but with the level of service we currently receive from Seriun, we will not be moving any time soon.read more
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Service Delivery KPIs March 2023

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25 secs

Average Waiting Time
(21s IVR security routing)

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2019

Reactive Tickets Closed

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94 %

Same Day Fix

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99.8 %

Overall SLAs Met

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99%

Client Satisfaction