They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service. Check out our IT packages.

They are cheaper than ad hoc support when something goes wrong, and ensure you get priority service when you need it most. In addition, an engineer will probably take less time to resolve a problem and, because they can undertake good housekeeping tasks like updates and patches, as well as catching issues before they arise, it keeps your employees on the tasks they are supposed to be working on. Check out the list of tasks and responsibilities of our IT packages.

If you’re talking about an IT support provider, they make sure your computers and servers are working optimally. They take over all the tasks that otherwise would be done by your team, like updating software, and fix software and hardware that isn’t operating properly. They can be engaged to provide prompt, ongoing support or on an ad hoc basis. Read more about the tasks support provider’s perform.

Most likely! Though rather than engage with an IT support provider near you, you might be better off considering their experience and the types of IT packages or emergency support they offer. Check if they are accredited and certified. Sometimes being close isn’t good enough – or necessary. Many of our clients are located more than an hour away by road, and we manage to revolve a good proportion of issues remotely using a screen takeover. Remote support is a basic element of an IT support provider.

This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team. Read more about the different types of IT support packages available.

There’s plenty of support we can provide your internal IT team. We dovetail our service to your needs and can supply you with the latest technologies, advise on projects and compliance requirements, and extend our management systems to your advantage with no start up overhead. Read more about the different types of IT support packages available.

Yes. It’s an efficient and cost-effective way of making sure your hardware and software – and your employees – are working optimally. As well as the day-to-day proactive housekeeping, (like updating licences, setting up new accounts and maintenance of network infrastructure) managed IT services should include helpdesk support and on-site engineering visits at no extra charge. Managed IT services packages vary in features and cost, so they can be tailored to the needs of an individual business.

It depends on the type of IT service package you need for your business. Our IT service packages range between necessities for SMBs to the needs of enterprise level businesses. All our packages include remote support, patch management, Cyber Essentials readiness and other features. However, higher levels of coverage include advanced server monitoring, security audits and reporting, and Cyber Essentials certification, among other critical features an enterprise organisation will need. Compare different managed IT services packages.

Yes. We offer a fully managed proactive and reactive support service, which includes support  management and maintenance of the IT assets. Our IT managed services packages include basic, standard and advanced features, so you can choose the one that suits your business requirements. Our technical support includes a helpdesk, remote assistance and on-site engineer visits. Compare the different managed IT services packages – we’re pleased to explain the differences if you’d like to get in touch.

Yes, all our IT managed services packages include remote assistance through our helpdesk. This is the fastest way to fix issues that have arisen. We’ll talk it over on the phone and, if it’s a computer issue, for example, take over your computer. Many common issues can be resolved quickly in this way, getting your employees back to work in as little time as possible. See how remote support fits into our range of IT managed services packages.

Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel. Read more about the features included in our range of IT managed services packages.

We include Cyber Essentials readiness in our basic managed IT services package. It’s a good standard for any SMB to work to and is becoming increasingly more important to have. Cyber Essentials certification is included in our advanced IT services package (it’s also available separately, as is Cyber Essentials Plus). See what else is included in our range of IT managed services packages.

Seriun has an office in Manchester city centre and our engineers are able to offer a first class service to all businesses in Greater Manchester and North West of England. This is handy for on-site visits, but in fact we can (and do) travel anywhere. The fact is that the majority of our work is delivered remotely. The most important factor is finding a qualified IT support partner who can match your attitude and ambition, and offers a level of managed IT service suitable for your business. Find out more about IT support in Manchester.

By removing blockages to productivity that are caused by poorly-performing or inappropriate technology, we make it possible to keep your employees working productively. Good IT infrastructure can influence your bottom line in so many ways. We want to help you help your people be their best, therefore influencing your success and growth. If we remove all blockages that can naturally occur in technology-dependent teams, the way ahead is clearer. So, we take the time to understand how to keep your people happy, and deliver a service that works for them. This is why some of our packages include guaranteed response and resolution times. Read more about our managed IT support packages.

Some packages do include it as standard, though our basic package does not. We prioritise incidents and we have an ever-growing team of engineers; this resource means we’re able to respond, escalate and resolve issues promptly in most cases. However, if your business critically requires a guaranteed response or guaranteed resolution time, we recommend opting for one of the packages that includes it – in our experience, it’s money well spent. Compare the different managed IT services packages.

We include it in some of our packages. There is a limited sub-set of apps we can support, but the most common – like Java, Adobe Reader and Chrome – are covered. Ask us for a quote based on your specific needs. See a table of the features that are included in our packages, as well as additional extras, on our managed IT services page.

This is an additional extra and not included in your bespoke IT Roadmap. Our security reports are detailed and tailored to your business. The cost will depend on your business processes, its size and other criteria. Ask us for a quote based on your specific needs.See a table of the features that are included, as well as additional extras, on our managed IT services page.