People-focused solutions that support your business
Founded in 2003, we have gained a reputation for delivering a high level of service – responsive, efficient, proactive and aligned.
Speak to our teamManaged solutions for
growing businesses
Seriun is a leading Managed Service Provider of IT, telecoms and cyber security solutions. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service.
We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size.
Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the North West and nationally across the UK.
Meet the team
The passion behind Seriun
Seriun was set up by Justin Sherwood and Richard Lee in 2003. They both had a passion for IT and the future of technology.
They wanted to make a real difference to businesses – helping them overcome their technical challenges by offering the right fit, while maintaining a focus on developing innovative solutions – and so Seriun was born.
In 2018 we had outgrown our Burnley headquarters and moved to a bigger facility in Barrowford, with good motorway connectivity to the North West and the rest of the UK. In 2020, due to growing demand, we opened a second office in Manchester.
Our vision and approach
We are passionate about engaging and empowering our people to help you deliver service excellence.
We design people-focused solutions that support your business. We know that the right managed IT, telecoms and software provision will create opportunities for growth.
Our customer-centric, partnership-style approach is flexible and proactive. It makes us an ideal partner for ambitious businesses, particularly in specialist sectors that require diligent levels of compliance. With this in mind, we’re primed to scale our resources for fast-growth companies.
Service excellence
We developed our XLA (eXperience Level Agreement) to ensure we give every customer, not only a unique experience, but the best experience possible by increasing their perceived value.
Our customer-centric approach ensures the services and solutions we provide are fit for purpose, operational and optimised, and delivered with service excellence. It removes barriers and enhances productivity, exemplifying a mature and modern service delivery.
In summary, our approach ensures that your teams have the tools to do their jobs efficiently and effectively to drive your business forward.
- All
- Cyber Security
- Software Development
- Service Desk Management
- Business Development
- Customer Care
- Marketing
- Business Systems
- Finance
- Service & Support
- Leadership & Managerial
- Admin
Recent Client Testimonials
Jake Bradley
11:33 09 Dec 22
The Cyber essential & Cyber essential + certification is essential in our security strategy. The certifications give’s our clients piece of mind when instructing us. We’ve heled the certification for… 5+ Seriun were able to successfully guide us through the process with great expertise.read more
Sasha Windelinckx
10:00 23 Dec 21
Thank you for the support you have given us throughout 2021. It is an absolute pleasure for us to have Seriun as our IT department. You are a great team of very capable individuals who support,… advise and guide us with our IT needs/issues and we could not ask for more from you – keep doing what you’re doing; it definitely works!Sasha Windelinckx,Finance DirectorAirline Services Interiors, Manchesterread more
James Denny
11:31 10 Dec 20
Great team. Out of the box thinkers and there to solve not just todays problems, but are insightful enough to help shape our IT future.
Lisa Sourbutts
09:37 17 Apr 20
CUBE HR were invited to assist Seriun with their People Strategy and what a pleasure it was. They are forward thinking and want to make their workplace amazing. The directors embraced all the… feedback from their employees and have already developed these into a two-year people plan. If they look after their employees this well, I can only imagine how well they look after their customers.read more
Beverley Bellas
17:23 18 Mar 19
Seriun has been the ICT partner for Smith Jones since 2005. With a wealth of knowledge and experience they deliver an outstanding, pro-active and friendly service. They take care to understand our… business and people. Quite simply the best.Beverley Bellas Smith Jones Solicitorsread more
Open For Vintage
08:25 14 Aug 17
We have been dealing with Seriun now for a number of years as the main developer and administrator of our site. Their level of service is outstanding and they take a real and honest interest in… understanding our business so we can improve it. They are actively engaged in development and not just reactive to our requests. I would have absolutely no problem in recommending Seriun.read more
Myerson Solicitors
13:50 11 Aug 17
SERIUN have been a trusted partner for over 5 years, their team of dedicated professional and personable support staff have helped to keep our IT systems continuously up and running during this time.… They have taken an instrumental role in all the major IT projects we have undertaken, recently upgraded our IT infrastructure. They supported us closely while we moved to new offices and whilst undertaking these projects they ensured there was no downtime in operations, they are a valued member of our team.read more
Jamie Macgregor
15:10 20 Jul 16
Seriun have become our entire IT department! They dig us (me!) out of many a scrape and always seem to make it look easy! I cannot recommend them highly enough for network support, software… development and all their other supplemental services. They are always responsive and able in our times of need. I know the rest of the Bright Direction Training team would would not be happy if i were to even consider an alternative supplier. Incredible value for money. Long may it continue.read more
David Meehan
15:43 15 Jul 16
I can certainly highly recommend Seriun Ltd for all aspects of ICT. Professional, reliable, knowledgeable and competent; Seriun have looked after all our IT systems for over 10 years.Now a trusted… strategic partner of our company, they have helped us develop our existing IT infrastructure and progress our ICT systems and security.Seriun are always extremely helpful and we now rely upon them for their unwavering expertise and rapid response. We particularly appreciate the contract customer helpdesk which enables us to access the required assistance efficiently and keep track of progressWe are constantly bombarded by alternative suppliers, but with the level of service we currently receive from Seriun, we will not be moving any time soon.read more
Service Delivery KPIs August 2024
25 secs
Average Waiting Time
(21s IVR security routing)
1978
Reactive Tickets Closed
92 %
Same Day Fix
99.8 %
Overall SLAs Met
99%
Client Satisfaction
Talk to our team
We would love a chat about IT Support and Technology!
Burnley Office: Unit 9 Vantage Court, Riverside Way, Barrowford, England, BB9 6BP
_________________________________________
Manchester office: Office 505, Arkwright House, Parsonage Gardens, Manchester, M3 2LF
Burnley: 01282 500770
Manchester: 0161 3883533
Email: sales@seriun.co.uk