Paul Jameson

Paul Jameson

Service Desk Manager

Service Desk Management

3CX Basic Certified

Meet other team members in this category

Service Desk Management

Seriun Wire

Seriun Extends Accrington Wildcats Sponsorship into 2025

20/12/24

Seriun Wrapped: A look Back at 2024

18/12/24

Essential Telecoms Upgrades Boost Business Efficiency

18/11/24

Beyond October: Maintaining Cyber Vigilance all Year-Round

13/11/24

End of Year IT Health Check

06/11/24

Mastering Cloud Accounting and Cyber Security for Business Success

04/11/24

Owen Carey Joins Seriun as 3rd Line Engineer

29/10/24

One Year till Windows 10 End of Life

28/10/24

The Hidden Costs of a Successful Phishing Attack

22/10/24

Seriun Welcomes Two New Sales Apprentices

21/10/24

Service Delivery KPIs August 2024

25 secs

Average Waiting Time
(21s IVR security routing)

1978

Reactive Tickets Closed

92 %

Same Day Fix

99.8 %

Overall SLAs Met

99%

Client Satisfaction