Laura Brown

Laura Brown

Marketing Manager
Marketing
MA International Marketing, BA (Hons) Marketing

Meet other team members in this category

Marketing

Isabelle Butson

Marketing Executive

Service Delivery KPIs August 2024

KPIS Icon

25 secs

Average Waiting Time
(21s IVR security routing)

KPIS Icon

1978

Reactive Tickets Closed

KPIS Icon

92 %

Same Day Fix

KPIS Icon

99.8 %

Overall SLAs Met

KPIS Icon

99%

Client Satisfaction